Win Baji Privacy Policy

1. Introduction

Win Baji ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Win Baji collects, uses, stores, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of the Win Baji platform.

We understand that privacy is important to our players in Bangladesh. When you share your personal information with Win Baji, you are trusting us to handle it responsibly. This policy is our commitment to you — written in plain language so you know exactly what is happening with your data.

This policy applies to all personal data collected through the Win Baji website, mobile app, and any communications between you and the Win Baji support team. By using Win Baji, you agree to the practices described in this policy. If you do not agree, please do not use the platform.

2. Data We Collect

Win Baji collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you use the Win Baji website or app.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and phone number (used for account access and communications)
• Payment method details — bKash number , Nagad number, or bank account details (used to process deposits and withdrawals)
• Government-issued ID documents (required for identity verification before first withdrawal)
• Any information you provide when contacting Win Baji support

Information collected automatically:

• IP address and approximate location (used for fraud prevention and regulatory compliance)
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and features used
• Betting history and transaction records
• Cookie and session data (see Section 7 for full cookie details)

Win Baji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

3. How We Use Your Data

Win Baji uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair betting experience. We do not use your data for purposes you would not reasonably expect.

Win Baji will never use your personal data for purposes not listed above without first obtaining your explicit consent. If we intend to use your data for a new purpose, we will update this Privacy Policy and notify you accordingly.

4. Sharing Your Data

Win Baji does not sell, rent, or trade your personal data to any third party for commercial purposes. We only share your data in the limited circumstances described below, and only with parties who are contractually required to protect it.

• Payment processors: bKash, Nagad, Rocket, and banking partners receive only the payment data necessary to process your transactions.
• Identity verification providers: Third-party KYC services receive your ID documents solely for the purpose of verifying your identity.
• Fraud prevention services: We may share IP addresses and device data with fraud detection partners to protect all players on the platform.
• Regulatory and legal authorities: Win Baji may be required by law to disclose certain data to government bodies or law enforcement agencies. We will only do so when legally compelled.
• Business transfers: In the event of a merger or acquisition, your data may be transferred to the new entity, which will be bound by the same privacy obligations.

5. Data Retention

Win Baji retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. Financial transaction records are typically retained for a minimum of five years to comply with anti-money laundering regulations.

When your data is no longer required, Win Baji will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.

• Active account data: retained for the lifetime of your account.
• Transaction records: retained for a minimum of 5 years after the transaction.
• Identity verification documents: retained for the period required by applicable law.
• Support communications: retained for 2 years after the last interaction.
• Marketing consent records: retained until you withdraw consent.

6. Security Measures

Win Baji takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• All data transmitted between your device and Win Baji is encrypted using TLS (Transport Layer Security).
• Stored data is encrypted at rest using AES-256 encryption.
• Access to personal data is restricted to Win Baji staff who need it to perform their job functions.
• All staff with access to personal data are trained in data protection and bound by confidentiality obligations.
• Win Baji conducts regular security audits and vulnerability assessments.
• Two-factor authentication is available for your Win Baji account and strongly recommended.

While Win Baji takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect your account has been compromised, contact Win Baji support immediately via live chat.

7. Cookies

Win Baji uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players use the platform. Cookies are small text files stored on your device by your browser.

You can manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using Win Baji, but some features may not work as smoothly. Win Baji does not use third-party advertising cookies.

8. Your Rights

As a Win Baji player, you have the following rights over your personal data. To exercise any of these rights, contact the Win Baji support team via live chat or email at [email protected].

• Right of access: You can request a copy of all personal data Win Baji holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: You can ask Win Baji to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing), you can withdraw it at any time.

Win Baji will respond to all data rights requests within 72 hours. In complex cases, we may require up to 30 days. We will never charge a fee for handling a data rights request made in good faith.

9. Minors

Win Baji is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered an account on Win Baji, please contact us immediately at [email protected] and we will close the account and delete all associated data without delay.

Win Baji uses age verification checks during registration and before processing the first withdrawal. If we discover that a player is under 18, the account will be suspended immediately, all bets will be voided, and any deposited funds will be returned to the payment source.

10. Policy Changes

Win Baji may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, Win Baji will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of Win Baji after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how Win Baji handles your personal information. If you have any concerns about a change to this policy, contact our support team before continuing to use the platform.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Win Baji handles your personal information, please get in touch with our support team. We are available 24/7 and will always take privacy concerns seriously.

• Live chat: available 24/7 inside your Win Baji account
• Email: [email protected]
• FAQ: win-baji.app/faq

For data rights requests, please include your registered email address and a description of your request so we can process it as quickly as possible.